Reporting to:
Product Market Manager


Your role and responsibilities


● Offers service technical advice and solutions on inquiries from customers/channels/Sales Specialists about ABB products/systems/applications, mainly for upgrade and retrofit solutions.
● Take part in technical promotion meetings, prepare and deliver service technical presentations and demonstrations for customers based on customer requirements.
● Supports the Sales organization/customers in determining the most technically appropriate and cost-effective solutions and in the preparation of demanding offers.
● Cooperate with AE and PE others functions for optimized solutions and service delivery with high quality.
● Take part in on site instructions after sales if necessary;
● Shares best practices and successful cases.
● Team work and sharing for for successful cases and lessons learned.
● Defines cost for the proposed solution and communicates to the Sales organization.
● Provides technical support to the Sales team during technical meetings, product presentations, and negotiations with customers and offers product/ solution/service-related training.
● Prepares/supports the preparation of technical/commercial offers based on customer specification requirements, business unit, and Sales organization directives.
● Ensures technical and financial aspects of offers, including price and trading conditions, are appropriate.
● Provides information for the risk review process in accordance with ABB policy and participates in the risk review assessment as required.
● Analyzes customer needs and competitor offers by leveraging general market information and insights provided by the Sales organization.
● Analyzes lost proposals, identifies the potential cause, and recommends future actions in cooperation with the Sales/ business unit to achieve improved results.




● 针对客户、渠道及销售有关ABB传动产品、系统及应用的技术需求，协助销售，提供最优的服务解决方案，主要针对升级改造方案；
● 针对服务方案，参与技术交流，为用户准备和进行技术讲解与演示，推进服务方案；
● 在技术会议、产品介绍及与客户谈判期间，为销售团队提供技术支持，并提供产品/解决方案/服务相关培训；
● 跨部门合作（如AE PE PM等），确保服务产品的高质量交付；
● 如有必要需参加项目执行中的现场指导；
● 制作和分享成功案例；
● 团队合作，内部分享，包括经验教训；


Qualifications for the role


● Bachelor's degree or above
● More than 3 years of pre-sales technical support or on-site technical service experience in industrial control products, familiar with communication between drives and overriding systems, better with PLC coding experience
● Better have experience in heavy industry (Metals, P