Mission:

Professional feedback and complaint handling to satisfy the customer and improvement of the quality of our products.
专业地反馈和处理抱怨以提升客户满意度和产品质量

Responsibilities:

1. Professional complaint handling to satisfy the customer and meet the national regulation /专业地反处理抱怨以提升客户满意度和满足法规要求；

2. Do risk assessment for safety-relevant complaints and stipulation of countermeasures/对安全相关的抱怨和对策约定的风险评估；

3. Work with SHS region unit for Adverse Event and Field Safety Corrective Action reporting/与西门子医疗区域部门合作处理不良事件和场地安全更新的上报；

4. Define and follow-up the error-analysis and solutions for hardware and software topics via the involvement of the responsible development departments or suppliers/与相关部门或供应商合作制定与跟进硬件和软件的错误分析和解决方案；

5. Review start-up reports and safety related test reports and escalate if necessary/ 评审启动报告和安全相关的测试报告，并在必要时将问题升级；

6. Statistical analysis of post marketing relevance data for early warning and improvement of product quality/对上市后相关数据进行统计分析，以预警和改进产品质量。

Requirements:

1. Medical device product knowledge/医疗器械产品知识

2.Bachelor degree with 3 years working experience/本科学历，至少3年以上工作经验

3. Procedure