1. Responsible for promoting and optimizing WPB fraud( including but not limited to Payment, Banking, Cards and Lending), fraud mule control monitoring and fraud management framework by balancing risk, customer experience and operational effectiveness.
2. Responsible for overall coordination in all WPB fraud and mule related incidents and adhoc events, including non-office hour supports.
3. Understand current and future WPB fraud risk and fraud mule risk exposure and able to drive different controls design and implementation to mitigate the risk.
4. Act as 1st line of defense for addressing WPB fraud risk and fraud mule risk including but not limited to advising business the fraud risk appetite, driving fraud mitigation and prevention control.
5. Clearly articulate the strength and weakness of existing controls, propose and liaise with appropriate functions for improvement.
6. Deliver fraud investment programs for achieving risk mitigation and supporting business growth through interlocking internal and external counterparts (including compliance, regulatory and Group policy-mandated initiatives.
7. Support new business initiatives by assessing the WPB fraud risk and fraud mule risk exposure and coordinate with relevant functions to design appropriate controls.
8. Perform testing supports.
9. Proactively monitor existing WPB fraud and mule controls, Gross/ Net loss and timely escalate to management for any deficiencies.
10. Assist business to manage incident, complaint and customer issue; study and feedback the deficiency to senior management
11. Support line manager and the business unit for any ad-hoc requests.
1. Degree in a related discipline OR other relevant qualifications.
2. Minimum 5 years’ banking experience, preferably with exposure to retail banking business and knowledge of related regulatory requirements and internal guidelines. General Banking Manager or Customer Service Manager are welcome.
3. With knowledge of fraud risk management or AML mule control, criminal investigation experience, good analytical skill and fraud control operational procedure.
4. Good communication and interpersonal skills.
5. Proficiency in both English and Chinese.
6. Agile methodologies or experience working in a fast paced risk management environment.

福利待遇
- 具竞争力的薪酬：基本工资 绩效奖金 轮班补贴 早晚班交通津贴；
- 健全福利保障：五险一金 补充性商业医疗保险 免费年度体检；
- 畅享10 天假期：除享有国家法定节假日外，还拥有至少10天带薪年假、12天带薪病假、1天生日假、婚假、产检假、产假以及陪产假、哺乳假等，助您达到工作生活的平衡；
- 弹性福利制度：年假可买卖，商业医疗保险套餐可升级，您还可申请旅游补贴、个人进修补助、运动健身补贴等，满足个性化福利需求；
- 人性化工作环境：使用公司的员工餐厅、咖啡室、休息室、娱乐室等，进行劳逸结合；
- 多元化员工活动：运动会、团建、年会等精彩活动给您平台，任您施展才华。

培训与发展
- 广阔的职业发展平台：遍及全球的集团网络，提供扩展人脉及跨文化交流的机会，您还可申请不同国家及地区的长短期职位，不断挑战自我；
- 系统性人才培育及发展：配备职业导师，为您提供清晰的职业规划指导，充分挖掘横向及纵向的发展潜力；
- 完善的专业培训体系：入职即可享带薪培训，多元化的培训机会，还有资源及教育援助，帮您逐步实现职业目标。