Responsibility：
- Document, manage, execute and track changes as they are made to the Installed Base Baseline (Moves, Terminations, Additions and Configuration changes)
- For SFC customers, manage additional Adds process including the maintenance of business rules in the automation platform (e.g.ACAT)
- Capture and report on key KPI’s tied to agreed Business Outcomes
- Secure the delivery or regular reporting as per the Asset Management service description; for Premium and Tailored customers, define the reporting requirements with Cisco Account Team and Customer, that will include type, customized content and frequency of Installed Base status reports
- Interpret results of Installed Base Analysis results provide by Asset Management Platform and/or Digital Data Analyst and take necessary actions
- Analyze and report on critical product life cycle pending events (i.e. Last Date of Support, Un-covered critical devices, Approaching service contract end) aligned to the Business Outcomes
- Prepare reports and participate in Quarterly Business Reviews (QBR) with Customer
- Provide Account Support for Cisco Asset Management related topics
- Proactive engagement with Customer and Service Sales to provide IB insights for upcoming renewals
Minimum qualifications
1.4 or more years of work experience, direct experience in the related area would be an advantage.
2. Strong knowledge of Excel is required
3. Industry process knowledge (ITIL, SIX SIGMA, CHAMP) is not required, though beneficiary
Desired skills
1.Strong communication, presentation and listening skills, Native English and fluent Korean skill
2. Customer focused
3. Analytical and problem-solving skills
4. Ability to work independently
5. Keen to learn
6. Proactive, taking Ownership to drive execution / solve challenges
7.Ability to prioritize and multitask
8. Team player