工作职责

* Process of Product Technical Complaint Cases, including receiving of
complaints, entering into internal IT Tool, processing, and final closing
* Assign appropriate initial risk classification after review of all relevant
case information
* Identify escalation needs and notification
* Apply country specific requirements and product specific requirements
during processing of Technical Complaint Cases
* Support the sample handling and reimbursement process
* Create letters to complainants and 3rd party companies
* Maintain interfaces and communication with internal and external call
centers, manufacturing sites, country quality units and complainants to obtain
complete case information and investigate thoroughly
* Prepare standardized KPI reporting’s
* Ensures an appropriate documentation, archiving and record-keeping process
in compliance with applicable regulations and standard operating procedures

任职要求

* Excellent communication skills, fluent Japanese language, both speaking and
writing (at least JLPT N2) .
* Good understanding of Bayer or the life sciences/Pharma industry or similar
industries.
* Good attitude, agility, high standards in integrity, and demonstration of
Bayer LIFE values (Leadership, Integrity, Flexibility and Efficiency)
* Ability and high willingness to learn about and work on a variety of topics
relevant to the cases handled and team’s success.
* Ability to use the relevant IT systems (e.g., SAP)
* Computer literacy, ability to use the office suite
* Ability to lead teleconferences in an international context
* English at least B2 (equal to pass CET 4)
* Over 3 years working experience in Pharmacovigilance or Quality Assurance
or GMP relevant process